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How can I view my backups? |
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Sumo Backup provides you a simple-yet-comprehensive recovery interface that can be easily managed by most computer users without the assistance of IT support staff.
At the same time, Sumo Backup's recovery interface also contains one of the widest feature sets in the industry.
Power and simplicity! |
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What platforms does Sumo Backup support? |
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Currently, we support Windows XP and Vista. |
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Can I share my backed-up files with others? |
Sumo Backup is strictly a top-of-the-line online backup service. It isn’t a file-sharing service.
Online backup is our core business and it’s all we do. Sumo Backup has become the best by focusing on one thing and doing it better than anyone else. |
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How secure is Sumo Backup? |
Sumo Backup come with a full set of advanced encryption options.
First, your data is encrypted using high-strength AES encryption, and then it is transmitted using a secure SSL connection to our secure data centers. Because we ask you to create your own secret encryption password, nobody (not even us) can access your data.
Each of our data centers features emergency power generators, cameras and full-time security guards in order to ensure optimal protection and availability. |
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How often can I restore my data? |
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You may restore your data as often as you wish. |
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What if I lose my internet connection my data is being backed up? |
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The backups will simply continue from where they left off. |
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Is there a maximum file upload size? |
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No there isn’t. You can back up as much as you wish, with as many computers as you wish. Whether it’s 1 user with 5GB, or 1000 users with 1TB, Sumo Backup is a scalable solution that will grow with your company. |
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Every backup company claims they encrypt their data. What makes you different? |
Sumo Backup allows its customers to generate their own secret encryption keys. This ensures that their data can’t be accessed by ANYONE. Not even us.
If you handle sensitive information, Sumo Backup makes sure it's properly protected. |
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What happens if I lose a file while I’m working on it? |
You've been working on a spreadsheet working on for the last 6 hours... and it's due tomorrow. Then suddenly, your computer crashes.
Thankfully, Sumo Backup’s Continuous Data Protection (CDP) feature automatically updates your backups whenever you save a file. So if you lose a file while you’re working on it, you can easily recover the last version, saving you countless hours of lost productivity. |
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What is Proactive Monitoring, and why does it matter? |
Sumo Backup has 24/7 staff on call to proactively monitor your data. If anything should go wrong with your backup, we will manually fix it and/or notify you.
We believe that certain critical tasks still need to be performed by trained human beings. |
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